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Amazon has opened up Virtual Customer Service Associate (VCS) roles for freshers, especially for male and female candidates who have completed their 12th grade. These positions are typically offered on a seasonal or contractual basis.

As a VCS associate, your responsibility will be to handle customer queries via phone, chat, or email — assisting with order tracking, product issues, payment problems, or account support.

Complete training is provided by Amazon, and instead of reading from a script, you’ll be encouraged to use your own natural communication and problem-solving skills.

Roles and Responsibilities

Your day-to-day responsibilities will include:

• Responding to customer queries via phone, chat, or email — covering topics like order updates, delivery issues, and return requests.
• Helping customers with minor technical problems, like troubleshooting app or website errors.
• Using internal CRM tools to research and resolve issues efficiently.
• Communicating in a friendly and empathetic manner to maintain customer trust.
• Learning during the training period and supporting customers naturally without relying on rigid scripts.

Job Location and Work Setup

This is a 100% Work From Home (WFH) position, available in several selected regions across India. You must have a wired broadband internet connection (at least 20 Mbps download and 8 Mbps upload), and a proper headset/microphone setup. A quiet workspace with a dedicated table and chair is also necessary.

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Shift timings are flexible, and you may be assigned work during mornings, evenings, or even weekends (between 6 AM to 11 PM). A minimum commitment of 40 hours per week is expected.

Required Skills and Eligibility

• Age: Minimum 18 years old and legally eligible to work in India.
• Education: Must have passed 12th grade; graduates are also eligible.
• Language: Strong English communication skills (both spoken and written); knowledge of Hindi is also helpful.
• Technical Skills: Basic computer knowledge and familiarity with internet tools and platforms.
• Setup: Desktop/laptop with a wired internet connection; mobile devices are not allowed for work purposes.

Benefits and Growth Opportunities

Monthly pay ranges from ₹25,000 to ₹35,000 depending on the shift, location, and role.

Additional benefits include a meal card allowance of ₹1,100/month, night shift allowance of ₹150/shift, and internet allowance up to ₹1,250/month.

Other perks: Medical insurance, pension plan, employee discounts on Amazon products, and paid time off.

Career growth: Based on performance, you can move up to team leader roles or transition from seasonal to permanent positions.

Selection Process

Online Application – Submit your updated resume through the Amazon Careers Portal.

Online Assessment – A 3-hour test that includes aptitude, English grammar, typing speed, and situation-based judgment questions.

Interview – A video or phone interview focused on customer-handling scenarios and communication style.

Document Verification – Once cleared, you’ll receive a formal offer along with equipment delivery (such as headset and desktop if provided).

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