Flipkart has given opportunities to 12th pass candidates for roles like Customer Support Executive, Data Entry Operator, Telecalling Executive who work from home. These jobs involve handling customer queries, order tracking, returns, cancellations, through chat or call in both Hindi and English languages.
This role requires basic computer knowledge and use of tools like MS Office, Email.
These jobs can be both part-time and full-time, shift flexibility can be from morning to night and extra allowance is given in night shift.
Roles and Responsibilities
Your job will be to interact with Flipkart customers through calls or chats, inform the status of orders, manage returns/cancellations, collect feedback and use internal CRM tools like ZenDesk. In the case of Data Entry Operator, you will have to update information related to product listings, catalog and inventory. As a Telecalling Executive, you will have to resolve queries by calling customers.
Job Location and Work Setup
This job is completely Work From Home – you get full opportunity to work from home.
You just need a laptop/smartphone, wired broadband (minimum 25 Mbps), Windows 10/11, and inverter/UPS so that there is no interruption during the shift.
Shift timings are flexible: morning, evening or night – you get shifts as per your convenience.
You have to work for six days, and you also get one day rotational off.
Required Skills and Eligibility
- Education: 12th pass or above (Graduate can also apply).
- Language: It is important to be able to speak and understand fluent Hindi and basic–intermediate English, as there will be customer interaction in both.
- Technical: Basic computer knowledge, MS Office, Email proficiency, 30 WPM typing minimum.
– Technical Setup: laptop with i5 8th gen+, 8GB RAM, internet speed 25+ Mbps, and power backup facility.
Benefits and Growth Opportunities
Some major benefits of this job:
– Monthly income can be ₹20,000 to ₹45,000 (depending on role and shift).
– Extra allowance of ₹800/shift in night shifts.
– Performance-based incentives can be up to ₹3,000/month.
– Employee discounts on Flipkart products, career progression like becoming a Team Leader or Manager, facilities like insurance and PF.
Selection Process
Online application and resume updating.
Online assessment: AMCAT like test – logical reasoning, English grammar, typing test (≥30 WPM)
HR interview – role‑play scenarios like “How will you handle a customer complaint?”
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